Yes, this is perplexing why this update has caused this issue for at least myself and another XD Starter user, however, this is the workaround and I can confirm that I have access to XD with the trial as we speak.
To fix these issues, see Adobe XD crashes when launched on Windows 10.
Adobe xd updates drivers#
Windows: Inadequate permissions on XD folders, and outdated Windows version and display drivers can cause XD to crash. To fix this issue, see Adobe XD crashes on launch on macOS. In other words, the backend team is confident that once the trial has been cancelled and the trial period ends, there is virtually no imaginable case where it should not automatically switch to Starter. In some situations, Adobe XD might crash on launch after upgrading to a newer version on macOS. If at the point where the trial has ended and no access is possible to Adobe XD, support will assist to ensure the Starter license access is manually re-applied on a case-by-case basis. The caveat is if you don't want to pay for the subscription, you must cancel the trial to ensure you are not charged. Now, all our development plannings made based on prototype link URLs. This keeps happening everytime, I can handle this pain but recently due to these errors, two of our published prototype links got interlinked. The pathway to the latest update is to begin a trial, which was explained by support to be guaranteed to convert once the trial is over. Hey Adobe, Everytime I opens XD in my windows it simply crashes saying update the app, when I am already using the updated version.
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